Keys, Rent Collection, Arrears Management & Payments

KEYS –The Residential Tenancies & Rooming Accommodation Act requires that each tenant named on the lease is provided with 1 set of entry keys. This means that if 3 people are named on the lease agreement as tenants, 3 sets of Entry keys must be provided. In addition the tenant has the right to have at least 1 key for every lock. Please also remember that we as the agent also require a set of keys to access the home for maintenance and inspections. It would therefore seem prudent to provide us in the beginning with 3 sets of entry keys as most tenancies have 2 named tenants. In the event there are more than 2 tenants we can arrange for additional keys to be cut. Please provide remotes for the total number of vehicles that can be parked in the garage along with alarm codes if applicable.

RENT COLLECTION & ARREARS MANAGEMENT –  We are linked to our bank via an online facility, which allows us to see deposits made into our account. Accordingly we are able to monitor our arrears list on a daily basis. Whilst most tenants do pay their rent on time you do get some (usually the same ones every month) who can be somewhat tardy. There are legal procedures within the Residential Tenancies & Rooming Accommodation Act governing arrears control and our compliance with this is essential. We are however not prevented from communicating with the tenant and trying to amicably resolve the issue. We do pride ourselves on a very high success rate.

PAYMENTS – Rent collected less any expenses incurred can be disbursed to you either once or twice a month (a small surcharge is incurred for twice monthly disbursements).  Funds are transferred directly into a bank account of your choice anywhere within Australia.  Detailed Statements with copies of any invoices will be sent via email each time funds are disbursed.  Correspondence, leases, inspection reports etc will also be emailed to owners.