Electricity, Phone, Gas & Water

ELECTRICITY  Responsibility of the Tenant to connect and disconnect. With the deregulation of electricity there are now many organisations offering electrical supply. They all offer different pricing structures & contract lengths. We are unable to recommend a particular supplier and recommend you visit http://www.thepowertochoose.qld.gov.au for a full list of available suppliers.

Be sure to arrange the disconnection at completion of tenancy.

PHONES  Responsibility of the Tenant to connect and disconnect.

Phone TELSTRA – 13 2200.

Be sure to arrange disconnection at completion of  tenancy.

GAS  Responsibility of the Tenant to connect, fill and disconnect.

Phone Origin Energy13 2462 or the number on the cylinder.  Be sure to arrange the disconnection at completion of tenancy. The annual cylinder hire is for the landlords account. In the event the account for the hire does arrive at the property, please forward to ourselves for payment.

WATER – Tenants in QLD are now required to pay for all water usage (not access charges) provided the home meets certain water efficient criteria. As most of the homes we manage qualified as meeting the relevant criteria it is most likely that your water usage will be billed to you. In this likely event, invoices for such usage will be generated once accounts from Brisbane City council have been made available to us. These invoices must be paid within 30 days. If you have chosen to rent a home with a swimming pool, you will be required to ensure the pool is topped up with water (at your expense) to the appropriate level. Gardens too, will need to be watered if water restrictions do allow for such watering. Should your home not meet the relevant water efficient criteria any water deemed to be excessive usage will be borne by you. Your lease agreement will stipulate what portion of your water is regarded as reasonable and any usage above that will be viewed as excessive and payable by you.

HOT WATER SYSTEM – Many electrical systems are Off Peak which means the heating electricity is only available in off peak usage times, usually between 9.00 pm, and 6.00 am so if you run out of hot water in the daytime it will not reheat until later that night. Topping Up:  Most electrical systems need topping up every two months. This is done by pulling the “Trigger” (lever) on the side of or on top of the system until water runs out of the overflow. This may continue to drip up to a day as the water expands.

HOTTER WATER – Most systems have an adjustable thermostat. It is not recommended that you take panels off the system as this could expose live wires, but units with external controls can be adjusted. If you have children DO NOT turn on to HIGH as it may cause burns.

NOTE:It is important that the Topping Up be done or it may cause damage to the system as well as diminish your hot water supply.